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Student Services > Frequently asked questions
We know that there are probably a thousand questions you would like the answers to in order to make your move a pleasurable experience. We have listed below just a few of the most frequently asked questions and answers to hopefully help you when making your decision with regards to where you wish to live, in what type of accommodation and which agent to use.
WHEN DO I NEED TO START LOOKING?
The University will usually release its accommodation during January so most of the student letting agents will be looking to open their books for viewings during December, January and February. There will always be rooms available up until the start of the term in September as there will be new properties coming onto the market and obviously not all rooms will be taken during the winter booking session. If you are very particular about location and size of the house/flat you require we would suggest looking earlier rather than later in order to have the widest choice.
HOW MUCH SHOULD I BE EXPECTING TO PAY?
This will vary from agent to agent depending on whether the property includes or excludes bills. You can look to pay on average £60 to £85 per week which would normally include your water. If you looked to take an all inclusive property then you would probably expect to pay between £75 and £100 per week and this would include your gas, electricity and water. Obviously these prices will vary depending on the size of the room you are looking to take and the location of the property. These figures are based on a room in a shared house with communal facilities. We do have a selection of studio apartments, 1 and 2 bedrooms apartments available should you prefer your own private space. These will start from £100 per week.
WHAT ABOUT INTERNET AND TELEVISION LICENCE?
Home and Student Link allow the tenants to choose the supplier for the internet. Most of our houses do have a wireless router. If you are in a shared house then you can set up the account for the internet and split the cost between you. You will need to purchase a tv licence for the property.
HOW BIG ARE THE PROPERTIES?
As stated above, we have a wide selection of flats available. Within the shared houses, these range from 2 to 9 bedrooms and it is really a case of personal choice as to what sort of property you would like to live in.
WHAT WOULD BE SUPPLIED IN EACH PROPERTY?
There is a basic requirement of a bed, wardrobe, chest of drawers, desk and chair for the bedroom if you are going into a shared house.Within the communal areas there should be the relevant white goods within the kitchen ie. Fridge, washing machine and cooker and the smaller items there should be a toaster, microwave, kettle etc. Usually it is suggested that you bring your own crockery, cutlery and personal items. There will be a sofa, dining table (if applicable) and any other necessary furniture items as required. The landlord will not usually provide a television. Obviously each property will vary according to size so it is worth checking what is included when viewing.
WHERE SHOULD I BE LOOKING?
Most student companies will only have properties within a mile or so radius from the University of Plymouth. Most of the properties are on main bus routes so access to Marjons and other colleges are within easy reach. We will be happy to guide you depending on your requirements.
IS THERE USUALLY ANY PARKING?
Some but very few properties will provide you with parking as it is a bit like gold dust! However for some properties you can apply for a parking permit through the council. You will need to call the council first to check if this is possible.
HOW DO I BOOK A VIEWING?
All of our properties are re-listed each December. Once you know the type of property you are looking for you can either call the office on 01752 221186 or email us at email@example.com to book your viewing. Initially in December our houses will be let to groups rather than individuals but the smaller apartments (studios and one beds) will be released at the same time. Once the bulk of the groups have booked then the properties will be opened up to individuals wishing to go into a shared house. We can of course advise you of timescales nearer the time should you require any further information.
IF I LIKE A ROOM/FLAT/HOUSE - WHAT IS THE NEXT STAGE?
You would need to pay an administration fee to reserve the property. This would cover all the costs of setting up your tenancy. If you are booking during the winter period we would ask you to fill in the initial application form and then we would invite you in to go through the tenancy agreement ensuring you understand the legal implications and then you would sign the tenancy and pay your deposit.
IS MY DEPOSIT SAFE?
Yes perfectly safe. Your deposit is registered with the Tenancy Deposit Scheme in accordance with legal requirements and held under that scheme until the end of your tenancy. We can give you more advice and guidance on this should you need same.
WHAT IF I DONT GET THE RESULTS I THOUGHT I WOULD OR I NEED TO MOVE OUT EARLY?
You must think seriously before agreeing to sign a tenancy agreement. It is a legally binding contract and you can not just decide not to move in, or go home early. You would need to speak to the office manager should this situation arise.
WHAT IS A GUARANTOR AND WHY DO I NEED ONE?
As most students do not earn enough to cover the rent and cost of living you will need to have someone who is willing to pay your rent on your behalf should for some reason you not be able to do so. We recommend that this is usually a parent/guardian and that this person needs to be working and more importantly, in a financial position to cover the rent.
HOW IS THE RENT PAID?
The rent needs to be paid termly. Standing order is the preferred method as it just comes in securely through the banking system and you don`t need to remember to pay it!
WHY USE A LETTING AGENT?
We feel it is better to use an agent as you have a proper impartial point of contact. If you have any issues or queries you always have someone on the end of a phone or you can pop in discuss things with us. For many students, this will be the first time that they will have moved out of home and it is just reassuring (sometimes more for the parents!!) that there is someone on hand to assist with any day to day matters. It is amazing the questions we get asked, whether it is `how do I turn on the heating` or `can you help me with the utility bills as I haven`t seen one before!!` We are always here to help and give the best advice we can to ensure your college/university experience is a memorable one, for the right reasons!
We realise that these are just a few of the most common questions. If you feel that there is anything we can add to help other students please feel free to email us - after all the website is for you!
UPDATED NOV 2011